Terms of Service
1. introduction
The following Terms of Service define the conditions under which bookings of apartment accommodation can be made. Making a booking is equal to accepting the Terms of Service. The administrator of the reservation system is inTurs.net Ireneusz Bogdan company, registered in Krakow, 29/1 Radziwilowska St., called hereinafter inTurs.net. inTurs.net does not provide hotel services and therefore is not a contract party. The rental contract is concluded between an entrepreneur providing hotel services in the property, called hereinafter the owner, and a user of the reservation system, called hereinafter the guest.
2. reservation with booking deposit
To make a reservation with booking deposit the guest should fill in the reservation form provided on the website. The guest is obliged to pay a deposit in the amount of 30% of the total rent costs to secure the apartment. The deposit can be transferred to the bank account provided in the e-mail approving a reservation or paid by credit card, according to the method of payment chosen on the website.
a) Bank transfer
In case of bank transfers the guest is automatically sent an e-mail approving their reservation with booking deposit. The e-mail contains the bank account data to which the deposit must be transferred within 72 hours from the moment of making a reservation. Having transferred the deposit to the bank account the guest must confirm the payment by clicking on the specific link provided in the e-mail approving their reservation with booking deposit. Failure to confirm the payment within 72 hours cancels the reservation.
b) Credit card payment
In case of credit card payments the deposit must be paid within 20 minutes from the moment of making a reservation by clicking on the specific link. Failure to make a credit card payment within 20 minutes cancels the reservation.
The booking deposit cannot be reclaimed. After receiving the deposit, the guest is sent, as a confirmation of their payment, an e-mail with a link to an electronic booking voucher with all check-in details, in particular contact data of a person responsible for handing keys. On arrival the guest is obliged to pay the remaining amount of the rental costs to the person responsible for handing keys.
3. RESERVATION WITHOUT BOOKING DEPOSIT
Some apartment properties can be booked without the necessity of a deposit payment. These are clearly specified on the website. On arrival the guest is obliged to pay the total rent costs to a person responsible for handing keys. To make a reservation without booking deposit the guest should fill in the reservation form provided on the website. The guest is obliged to confirm their booking either by mail/fax or by credit card to secure the apartment:
a) Confirmation by mail or fax
Choosing this option the guest should print, sign and send by mail or fax the document called CONFIRMATION FORM provided in the e-mail approving a reservation. Failure to confirm within 72 hours a dispatch of the document cancels the reservation.
In case of cancelling a reservation later than 16 days from the arrival date the guest must pay a cancellation fee in the amount subject to the cancellation date according to the table below. The cancellation fee shall be paid to the inTurs.net bank account within 7 days from the cancellation date.
b) Confirmation by credit card
Choosing this option the guest should enter their credit card data in the specific form on the secure website, not later than 20 minutes after having made a booking. The credit card is not charged and no amount is taken in advance on booking. The credit card serves as a guarantee in case of cancelling a reservation.
In case of cancelling a reservation later than 16 days from the arrival date the guest authorizes inTurs.net to charge a cancellation fee to their credit card in the amount subject to the cancellation date according to the table below.
| Number of days before expected arrival date | Cancellation fee |
|---|---|
| 16 and earlier | 0% |
| 15 | 2% |
| 14 | 4% |
| 13 | 6% |
| 12 | 8% |
| 11 | 10% |
| 10 | 12% |
| 9 | 14% |
| 8 | 16% |
| 7 | 18% |
| 6 | 20% |
| 5 | 22% |
| 4 | 24% |
| 3 | 26% |
| 2 | 28% |
| 1 and later | 30% |
4. 'LAST MINUTE' RESERVATION
A 'last minute' reservation is a reservation whose arrival date falls within 5 immediate days from the day of making the reservation. In case of a 'last minute' reservation a booking deposit is not required. On arrival the guest is obliged to pay the total rent costs to a person responsible for handing keys. To make a 'last minute' reservation the guest should fill in and send the reservation form provided on the website. The guest is obliged to confirm their reservation over the phone within 2 hours from the moment of making it. If a reservation is made after 10 pm Polish time, the guest must confirm it till 10 am the following day. The phone number to confirm a 'last minute' reservation is provided in the e-mail approving the reservation. Failure to confirm a 'last minute' reservation by phone within the specified time cancels the reservation.
5. SCOPE OF RENTAL CONTRACT
The contract made between the owner and the guest comprises only and exclusively the act of renting. Travel arrangements, full board and a stay schedule are the guest's responsibility. The total rent costs can be calculated on each apartment page of the inTurs.net website and all rates per night are displayed at the end of the reservation process. The total rent costs include utilities (gas, electricity, water) as well as the final clean-out service. The owner will not charge any additional fees other than those specified on the apartment page, except for charges for a stay with an animal (p. 11).
6. ARRIVAL, KEY COLLECTION, DEPARTURE
The guest should agree their arrival time at the apartment with a person responsible for handing keys. One day before arrival or earlier, the guest is obliged to inform this person about their planned arrival time to collect the keys. The guest can check in from 2 pm on the arrival day and must check out by 12 o'clock on the departure day unless they agreed different times with the person responsible for handing keys or otherwise stated on the apartment site or in the booking voucher. If the guest is not able to arrive at the previously arranged time, they are obliged to contact the person responsible for handing keysby phone immediately. The guest is obliged to pay the amount of money specified in the booking voucher, even though, for reasons independent of the owner, their arrival is delayed or the number of nights are reduced (i.e., transportation difficulties, strikes, personal reasons).
7. OBLIGATIONS OF THE GUEST
A number of occupants of the property is subject to the number specified in the booking voucher. In case of extra occupants the guest is obliged to contact inTurs.net by phone or by e-mail prior to arrival. If a number of occupants is greater than the number specified in the booking voucher, a person responsible for handing keys may refuse to give the keys to the property. The guest is obliged to observe the rules of good neighbourliness and to restore the property to the same condition as they found it. Before the guest checks out they must wash up the dishes and all kitchen appliances as this activity is not included in the final clean-out service. The guest is obliged to inform a person responsible for handing keys about defects and faults, if any, found in the property as well as to report every damage caused by them during their stay. The guest shall cover all the costs resulting from the damage. The owner of the damaged property decides about the method of compensation.
8. RESERVATION AMENDMENTS
a) Change of date of stay
The booking deposit is non-refundable. The guest can change dates of their prepaid reservation with booking deposit provided that the change concerns the same property and the length of stay remains the same. The change can be made a minimum of 14 days ahead of the initial arrival date. The guest must cancel the initial reservation by clicking on the specific link in the e-mail approving it, make a new reservation and provide a booking reference number of the cancelled reservation in the field 'Comments'. If the guest chooses dates for a more expensive season they are obliged to cover the difference in price on arrival.
b) Prolongation of stay
The guest can add nights to their booking. In order to prolong their stay the guest should contact inTurs.net by phone, write an e-mail or add a comment by clicking on the specific link in the e-mail approving their reservation.
c) Change of number of occupants
A number of occupants specified in the booking voucher can be changed provided that the total number of guests is within sleeping capacity of the chosen property. In order to make the change the guest should contact inTurs.net by phone, write an e-mail or add a comment by clicking on the specific link in the e-mail approving their reservation.
9. TRANSFERRING THE GUEST'S RIGHTS AND DUTIES TO ANOTHER PERSON
At any time the guest may transfer all the rights to their reservation to another person if the person accepts all the duties resulting from the reservation. The guest is obliged to contact the owner immediately to inform them about the change and to give the contact data of the person who will take the rights and duties of the rental contract.
10. COMPLIMENTARY STAY OF A CHILD
A child under the age of 5 (one per two adults) who shares sleeping arrangements with adults or is in a cot, and needs no additional bedding, does not have to pay a per-person rate during the whole stay. Making a reservation the guest can provide a number of persons excluding the child in the reservation form but must provide the child's age in the field 'Comments'. Other children than specified above are counted towards the usual price.
11. CHARGES FOR ANIMALS
The guest may take with them small domestic animals, specifically a dog or a cat, unless otherwise specified on the apartment site. The charge for a pet is 10 PLN per night. The guest takes full responsibility for any damage caused by their pet and is obliged to compensate for the damage. The owner of the damaged property decides about the method of compensation.
12. FORCE MAJEURE
In case of circumstances impossible to predict whose effects cannot be reverted by common means the owner reserves the right to provide substitute accommodation similar to the accommodation initially booked. The owner has the right to cancel the rental contract in case of events caused by force majeure. This also concerns the cases when safety of the guest and their belongings, for reasons independent of the owner, cannot be guaranteed. The amount of money paid by the guest is returned upon deduction of the amount charged for the service already provided.
13. APPLICABLE LAW
In case of any conflicts between the owner and the guest the applicable law is Polish law. All legal proceedings shall be conducted by the competent court with a territorial jurisdiction covering the area where the owner has its headquarters.